Shipping and Delivery
How long does shipping take?
Orders are processed within 1-3 business days. Once shipped, delivery typically takes 3-7 business days within the US. You'll get a tracking number by email as soon as your order ships.
Do you ship internationally?
Yes, delivery typically takes 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. If you don't see it within 3 business days of ordering, check your spam folder or reach out to us at support.loma@gmail.com
Where are your products manufactured?
If your tracking shows an issue or your package hasn't arrived within the expected window, email us at loma.support@gmail.com and we'll help track it down or make it right, no hassle.
Product and Compatiblity
Will this work with my phone case?
For the best magnetic connection, we recommend using no case, a MagSafe-compatible case, or a magnetic mounting plate. Thick or non-magnetic cases can weaken the hold and affect charging performance or performance in general.
Is this compatible with iPhone and Android?
Yes, our charging products support both iPhone and Android devices via the Qi wireless charging standard. Magnetic alignment features are optimized for MagSafe-compatible iPhones specifically.
How fast does it charge, and how long does a full charge take?
Charging speed depends on the product and your device, check the specific product page for exact wattage and capacity details. In general, our fast-charging products are designed to noticeably outperform standard 5W chargers.
How many charges will I get from a power bank?
This depends on your battery capacity (5,000mAh or 10,000mAh) and your device. As a general guide, a 10,000mAh power bank can typically charge a smartphone 2-3 times on a single charge.
Order and Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with Shop Pay / PayPal / Apple Pay. for a fast, secure checkout.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, email us right away at support.loma@gmail.com, and we'll do our best to update or cancel it. Once an order has shipped, we're unable to make changes, but our return policy has you covered.
Do you offer discounts for first-time customers?
Yes, sign up for our email list for exclusive early access to discounts and new product drops.
Return and Warranty
What's your return policy?
We offer a 30-day return window on all unused items in original packaging.
What if my product arrives damaged or defective?
Contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or full refund at no extra cost, no return shipping required.